This means your mortgage balance will increase if no other changes are made to your payment schedule or regular mortgage payment amount over the life of your mortgage. COVID-19 has brought the global aviation and travel industry to a standstill. We believe RBC’s broad Canadian client base serves as a proxy for national consumption. When you defer a payment, the interest portion of all deferred payments is added to your outstanding balance at the time of deferral and interest is charged on that amount at your mortgage interest rate. The following RBC Credit Cards include Trip Cancellation and Trip Interruption Insurance as part of their embedded insurance package: Please refer to RBC Insurance at rbcinsurance.com/covid-19 for further information on eligibility and claims process. In the event of a branch closure, a notice will be posted on the branch door. Have questions? The Plan Administrator does not need to notify RBC Insurance of any plan members who are laid off for these short term durations. However, pulling the plug could be costly, depending on what type of travel insurance you have. Global travel, unless deemed essential, is discouraged. No need to touch the terminal. As COVID-19 cases continue to rise and risk is heightened, we strongly recommend that you visit the Government of Canadaâs Global Travel Advisory website before booking your trip and only travel when necessary. We’ll do our best to help you to feel more at ease. Am I covered for medical emergency? Should you want a printed record between monthly statements, we continue to offer mini statements from our ATMs. We want to remind you that you can use RBC Online Banking to manage pre-authorized bill payments or cheques that are coming out of your bank account. In accordance with the latest travel advisories, unless necessary, we do not recommend that clients book new travel at this time. As the coronavirus spreads globally, Canadians may start rethinking their travel plans. If you are receiving your payment by direct deposit into your account, there will be no impact to your payment. Employees are encouraged to apply for this benefit when not in receipt of STD benefits, for example, during their STD elimination period. This article was updated on 1 June 2020. Note: Deferring payments may significantly increase your interest costs over the life of your mortgage, so it's important to carefully evaluate your financial situation and priorities before exercising this option. We have increased frequency of cleaning, with daily disinfection of our retail branches and ATMs, and will continue to enhance our cleaning protocols as we need to. From the Policy Summary screen, find your travel policy/certificate. If you departed prior to January 1, 2021, you would only be covered under medical emergency for COVID-19 related claims if you were traveling for work that is deemed essential. Use of the Government of Canada COVID Alert app is not mandated by Royal Bank of Canada (“RBC”) and is completely voluntary. We also recognize that now more than ever, clients turn to us for advice and support. If you have group travel insurance under an RBC Insurance Group Benefits Plan, please see the Group Benefits section of this site. In the province of Quebec, an employer must also consider the expectations of the RAMQ with respect to private insurance plans, and how this could impact their decision to maintain benefits during a temporary layoff. We understand that thousands of Canadians have had their travel plans interrupted due to the COVID-19 pandemic. I am now in a country where a Level 4 advisory was just issued. Can benefits be extended during temporary layoffs? By consumer affairs reporter Liz Hobday and the Specialist Reporting Team's Brooke Wylie RBC Insurance has more than 50 years of experience and serves over 8 million customers annually. ), Yes, if you become ill due to COVID-19, test positive and as a result cannot work, you have coverage through your Disability Insurance policy. There are also COVID-19-related additional resources: Looking for additional support for mental health? For example: Foreign exchange requests are not currently available for ordering online. Many clients are still facing financial challenges due to the economic impacts of COVID-19. As this situation continues to evolve, we remain committed to supporting you and keeping you informed on COVID-19. To […]The post Will My Travel Insurance Cover COVID-19? COVID-19 Update: Travel Insurance under RBC Insurance Group Benefits Plans Our Group Benefits medical emergency coverage has changed effective January 1, 2021. You can also type your new limit to the nearest multiple of 10 in the box on the right, RBC Avion Visa Infinite Privilege for Private Banking, WestJet RBC World Elite Mastercard (Trip Interruption Insurance only). Things to consider if you need to visit a branch in person: Get more information and advice about specific RBC products and solutions. Or text "RBC" to 722722 and we'll text you the link. Coverage and eligibility . All RBC credit cards offer purchase security and extended warranty insurance and you can now submit your claim online to avoid the long wait times on the phone. As Government Relief Programs change, and some Financial Relief Plans offered by RBC come to an end, rest assured that we will continue to work closely with you to provide the advice you need on an individualized basis. Our goal is to make affordable travel insurance coverage available to as many Canadians as possible. If you are at your destination and left Canada before the travel advisory was issued, you may be covered under Emergency medical insurance if you contract COVID-19/Coronavirus. Many countries remain in some form of a lockdown and social distancing efforts have become second nature. Notice: Together, let’s limit the spread of COVID-19 and prevent future outbreaks. In order for you to have an eligible claim, the travel advisory must be in effect as of your scheduled departure date. For urgent foreign exchange requests, please go to your local branch. Together, letâs limit the spread of COVID-19 and prevent future outbreaks. We encourage you to download the free Government of Canada COVID Alert app* to help protect yourself and others in your community. Canadians yearning to travel abroad — despite the COVID-19 pandemic — can now get medical insurance to cover costs if they get sick with the coronavirus while travelling. If you depart on or after January 1, 2021 while there was a Level 3* (Avoid Non-Essential travel) or lower advisory in place, you will be covered for COVID-19 related claims under your group emergency medical insurance. Some travel insurers are starting to sell international travel insurance to Australians, such as Cover-More and Fast Cover. The physician who fills out the form must be the same one who … A client of the RBC companies or a spouse or child of a client; A Canadian resident (applicable for Emergency Medical Insurance Coverage) Note: when you purchase travel insurance from us, you are enrolling in coverage under a group insurance master policy issued by RBC Insurance Company of Canada to RBC Royal Bank. Visit www.rbcinsurance.com/covid-19 for more information. Young Canadians will hear from industry experts, inspiring young professionals and top athletes, who will share their personal stories and advice, as well as tools to help youth prepare their professional future plans. We will process a one-time credit following the end of RBC’s deferral program. The health and well-being of our clients and our employees is of the utmost importance to us at RBC. Effective, March 13th, 2020, Global Affairs Canada has issued a travel advisory stating that Canadians should "Avoid all non-essential travel" applicable to all countries outside of Canada in order to limit the spread of COVID-19/Coronavirus. Rwanda Biomedical Centre (RBC) is planning the inclusion of Covid-19 tests in different health insurance schemes, The New Times has learned. âKnown or Anticipated Eventâ Exclusion-- Important Note: The WHO (World Health Organization) declared that the COVID-19/Coronavirus outbreak is a global pandemic. Select the “Skip a Payment” link at the bottom of the page and follow the instructions to defer a payment. You can submit a claim for Purchase Security and Warranty Insurance under your RBC Credit Card coverage using this online form for Credit Card and Travel Insurance Claims. Details on our travel insurance products during the COVID-19 pandemic This link open in a new window ; Ontario Blue Cross supports its clients by offering a reduction in Health Insurance Premiums This link open in a new window ; Ontario Blue Cross is temporarily suspending new travel insurance sales This link open in a new window Demi Lovato, Royal Bank of Canada, Virgin Unite, and Draper Richards Kaplan Launch Coronavirus Mental Health Fund. We encourage passengers to have international travel insurance. To start a claim under the terms of your RBC Travel Insurance Coverage follow these steps: Please make sure to have all your supporting documents available when you open a claim online. While our stores are closed, our advisors and insurance solutions remain available to you across a variety of channels. If you booked travel with RBC Rewards, please refer to RBC Rewards to understand your options. On January 21, 2020, the Coronavirus disease 2019 (COVID-19) became a named event, which affects the travel insurance coverage available for new policies purchased. We encourage you to download the free Government of Canada COVID Alert app* to help protect yourself and others in your community. COVID-19 will be covered for travel departing on or after January 1, 2021 while there is a Level 3 (Avoid Non-Essential travel) advisory or lower issued by the Government of Canada. When you defer a payment you must still pay the portion of your payment that covers your property taxes and HomeProtector Insurance Premium, if applicable. If you are not enrolled in RBC Online Banking or unable to book an appointment using our online booking tool. When you pay for the entire cost of the rental vehicle using your RBC ® credit card and/or RBC Rewards ® points, this Insurance covers you and/or a rental agency for loss/damages to eligible rental vehicles up to the actual cash value of the damaged or stolen rental vehicle. During any crisis, itâs common to experience additional stress and anxiety.Â To help with the increasing demand for easily accessible, digital and affordable mental health solutions, weâve introduced CarePlus.Â This gives you access to therapist-assisted cognitive behavioural therapy and extended digitally-driven counselling.Â Â. What is the Infectious Disease Emergency Leave? Try our calculator to find out what it could cost. Thank you for choosing RBC. Given the lag in the release of official Canadian retail sales figures, we’ve used RBC’s proprietary spending data 1 to provide a snapshot of how the COVID-19 pandemic has altered Canadian consumption. Your coverage begins on the fourth day of your hospital stay. Please be advised that claims related to COVID-19 will not be payable if the policy was purchased or the trip was booked/paid on an RBC Credit Card, on or after March 13, 2020 at 5:30PM (EST). You’ll be notified by email as soon as a new document is available. Effective, March 13th, 2020, Global Affairs Canada has issued a travel advisory stating that Canadians should “Avoid all non-essential travel” applicable to all countries outside of Canada in order to limit the spread of COVID-19/Coronavirus. Clients who received the 90-day auto premium rate reduction have received a letter advising them that their temporary rate reduction has ended, and to contact RBC Insurance if their vehicle usage continues to be impacted as a result of COVID-19. The RBC Future Launch ‘Future Ready’ Summit provides a unique experience to help youth navigate their futures in the wake of uncertainty. RBC Insurance Company of Canada P.O. As our Travel Rewards Call Centre prioritizes calls for clients that are currently away, please visit the RBC Rewards COVID-19 Travel Advisory page to learn more about RBC Rewards points, changes, cancellation policies and travel insurance about an upcoming trip. As always, the RBC Mobile app and RBC Online Banking are safe, easy and available 24/7. In an effort to avoid further delay, we ask that you use online services whenever you can. (Stop payments for pre-authorized payments on your RBC credit card must still be handled with the merchant directly.). For RBC clients who booked travel through RBC Rewards and require changes, please follow the instructions under “Cancellation, change and insurance policies”. You will receive a reply within 10 business days. No interruptions to their committed funding – or to any commitments made within the last year. In general, any Canadian resident can purchase some form of coverage with us. You can also choose to go paperless by “turning off” your paper and access all of your electronic statements. Do you need to submit an insurance claim for trip cancellation, trip interruption, medical, baggage, purchase security or extended warranty? We ask that you check the branch locator for the most current information prior to your visit. RBC remains committed to supporting you through all channels. Legal | Accessibility | Privacy & Security | Contact Us, supporting COVID-19 community response efforts, The World Health Organization’s COVID-19 Solidarity Response Fund, The RBC Future Launch ‘Future Ready’ Summit, how to protect yourself from COVID-19 scams, View account balances, transaction history, and your RBC credit card account information, On the home screen of Online Banking, choose “Statements/Documents”, Choose “Manage Document” to turn off Paper, Choose “View eDocuments” to see all your existing statements. Online and Mobile: Consider using the RBC Mobile app and our online banking services. We understand that many businesses are facing unprecedented financial hardship â and that requires extra flexibility from your insurance company.Â Thatâs why we have extended the Group Benefit Solutions payment grace period from 31 to 60 days.Â, COVID-19 Update: Short-Term Disability Claims. RBC is providing support to a team of researchers at Sinai Health and the University of Toronto with funds to back the early stages of developing a blood test that can identify who is immune to COVID-19 on a mass scale. It is RBCâs understanding that during a temporary layoff, if the private plan can be extended during the layoff, the RAMQ expects employers to provide it and for the employees to take it, on a premium paying basis. If the employee is still within the layoff period of 90 days for disability or 180 days for all other benefits, coverage will be extended for the period provided in the new regulation provided the employer continues to remit premium for them. We want to continue to facilitate learning opportunities and offer resources for young people – even if that means doing so in a virtual setting! Skip to main content. By Phone: We’ve increased staffing in our call centres so that our advisors can respond as quickly as possible to your needs. Yes, COVID-19 is an insurable illness that you would have coverage for under the Royal RecoverAssist â Enhanced Coverage. Additional non-travel RBC Rewards offerings have been impacted by COVID 19, get the latest information here. We’re supporting pre and post-travel testing initiatives so that guests can get back to safe and practical travel. If you travel to a destination that the Government of Canada has advised Canadians to “Avoid all Travel” or “Avoid all non-essential Travel”, and you contract COVID-19, you will not be covered under emergency medical insurance. COVID testing. Protect yourself with travel medical insurance from RBC Insurance. Please note that epidemics or pandemics, such as COVID-19, are not a limitation or exclusion. If you earn WestJet dollars, Avios or Asia Miles, you can redeem directly with the airline loyalty program connected to your card. Book an appointment to speak with one of our Advisors today, by phone, video chat or in-person at the branch. If your credit card account is protected with BalanceProtector insurance, you may be eligible to submit a claim in the event of a job loss due to a layoff or dismissal without cause. If the group is located in any other province, regular contract provisions will apply. We remain committed to keeping you informed about actions weâre taking, to support you during this time. (Please see your policy for details. If your financial situation has changed, and you no longer wish to defer payments that are scheduled, you may contact your branch to revert back to your regular payment schedule. COVID-19 travel insurance coverage is now included in your trip, so you’ll be taken care of as you travel. COVID-19 will be covered for travel departing on or after January 1, 2021 while there is a Level 3 (Avoid Non-Essential travel) advisory or lower issued by the Government of Canada. Be aware of the changes providers are making to their travel insurance policies regarding COVID-19. If you have Trip Cancellation Trip Interruption coverage, COVID-19 continues to be a known occurrence and will not be covered should you need to cancel or cut your trip short due to COVID-19. COVID-19 - How RBC Insurance is helping clients Read More How RBC Insurance is helping clients Our Branch locator will also have updated information on whether your branch is open or closed. These new programs include the Canada Recovery Benefit, the Canada Recovery Sickness Benefit, and the Canada Recovery Caregiver Benefit and all provide income replacement to those who have been impacted due to COVID-19. NEW â You can now submit your claim for emergency medical insurance using this online claim form. statutory leave for the COVID-19 period (from March 1, 2020 until 6 weeks after the declared emergency ends, now forecasted for July 3, 2021). Claim status (claim has already been submitted): If you have submitted your claim along with required documents and not heard from us in over 15 weeks, please email at firstname.lastname@example.org for a status update. COVID-19 Travel Medical Insurance for Travel to U.S.A and Travel Outside U.S.A Whether you are traveling to the U.S.A or you are traveling outside the U.S.A., you can be covered if you get sick from coronavirus as long as you are infected after the effective date of the policy. Credit calculations for deferred interest payments are based on your outstanding balance, interest rate and the number of payments that were deferred. Thank-you for your patience and understanding. With travel insurance from RBC Insurance ® you have the security of knowing you will receive the help you need during an emergency. If your next trip is within 72 hours, please contact our Travel Rewards Call Centre 1-877-636-2870 1-877-636-2870 . RBC Foundation is supporting our community partners in the following ways: Youth have been disproportionately impacted by the economic fall-out of COVID-19. We are actively working with our community partners, subject matter experts, and the public and private sectors to understand and determine where the greatest community needs are and how to continue delivering the right support where and when it is needed most. And weâre here to help. Trip Cancellation/Interruption Insurance included with your RBC Credit Card: Under Trip Cancellation/Interruption insurance,Â if you booked your trip and paid for it on your RBC Credit Card prior to March 13, 2020 at 5:30PM (EST), you may be eligible to submit a trip cancellation/trip interruption claim due to a newly issued travel advisory. Useful links Press releases. We have a number of options available to help you bank safely and conveniently. We can appreciate that these continue to be uncertain times and employers are facing many challenges as a result of COVID-19. Clients still need to pay their property taxes, creditor insurance and property insurance on a current basis. To help protect the health and wellbeing of our clients and employees, we are continuing to keep our RBC Insurance Store locations across Canada closed. Any Trip Cancellation/Interruption claim related to COVID-19/CoronavirusÂ will not be payableÂ if the policy was purchased or trip was booked/paid on a RBC Credit Card, on or after March 13, 2020 5:30PM (EST).Â This pandemic is considered a âknown or anticipated eventâ. Your medical emergency will remain covered during the 10-day period. Upon enrollment, a certificate of insurance will be issued to you together with the insurance application/confirmation of coverage and medical questionnaire (if applicable). Our group contracts stipulate that during any periods of temporary layoff, coverage can be extended for a period of up to 90 days for short term and long term disability, and up to 180 days for all other benefits, provided premiums continue to be paid. To access your documents electronically through Online Banking: To access your documents electronically through the Mobile App: See what it's like to view your account statements in the RBC Mobile app. There are a number of actions clients can consider to ease cash flow challenges. Visit the Government of Canada Global Travel Advisory website for updates on travel advisories. For example, mass quarantines issued by a health authority or cautionary quarantines issued by an employer would not qualify for coverage. We will continue to offer our perspectives to help you navigate through these uncertain times. COVID-19 Update: Travel Insurance under RBC Insurance Group Benefits Plans. As we all continue to deal with the unprecedented impacts of COVID-19, we’re hearing from a number of clients who need help to stop payments. The deferred interest will be added to the outstanding balance and interest will be charged on this new balance. While things continue to move fast and change quickly, below is some important information. Who can buy travel insurance from RBC Insurance? If your travel coverage is provided under your RBC Travel Insurance Policy, follow these steps to submit a claim: Sign in to Online Insurance Opens in new window link. From the Policy Summary screen, find your travel policy/certificate, Click on âOpen a Claimâ to get started. RBC Credit Card holders, you can initiate a dispute by logging into online banking, messages/alerts and send a secure message. Protect yourself against travel and emergency medical situations with one of several travel insurance packages from RBC Insurance. Note, when you submit a stop payment request, it only stops the next payment to a payee, and a request must be submitted for each individual payment you wish to stop (for example, if you have a series of payments set up). Regardless of how you prefer to connect, we’re here to help. Note: All insurance providers, including RBC Insurance, are experiencing high-call volumes and therefore you may experience longer wait times due to this global situation. Thank you for choosing RBC Insurance. Many rely on summer jobs to help pay for their schooling. New! Select an account to view your statement. To find the next closest location, simply visit maps.rbcroyalbank.com. If your trip was paid in full on a credit card, the travel supplier cancelled your trip, and the originally scheduled departure date was less than 110 days ago, you may qualify to receive a full refund by contacting your credit card companyâs Disputes Department to initiate a request for Services Not Rendered. If you don’t have access to Online Banking yet, enrolling is simple and quick. You can reach us at 1 888 Royal 94 (1-888-769-2594). For immediate financial needs or access to your safe deposit box, please use our online appointment booking tool to schedule a call with your advisor. This means we will not cover any medical claim related to COVID-19/Coronavirus if you travel anywhere outside of Canada effective March 13, 2020 at 5:30pm (EST). That is why we work with each client to offer personalized advice and solutions to help them save on premiums while ensuring they have adequate coverage. Please visit www.rbc.com/stoppayment for step-by-step instructions on how to stop a payment in RBC Online Banking. The Government of Canada issues 4 travel health notices for travel destinations as follows: Visit the Government of Canada Risk levels and Travel Advisories website for more information. Am I covered for medical emergency during the COVID-19 Pandemic? Together with our partners, we’re working closely to identify opportunities to pivot and adapt their programming to ensure that young people will be able to access it. Increased flexibility is being provided to our partners by allowing them to shift up to 50% of their funding to support operational expenses. Coverage now includes travel to, from and through the US and US territories for all purchases on or after September 18, 2020. Learn more and download it today. For information regarding Emergency Medical Insurance, Flight Delay Insurance and any other insurance coverages, please refer to your credit card’s Insurance Certificate. Be aware of the cancellation / change policy specific to the airline or travel provider you are booking with. RBC has no affiliation with the app and assumes no liability for its use by any person. WestJet RBC® credit cards; ... Travel insurance. The consideration comes … Relying solely on donations, corporate gifts, and government support – streams of revenue which have all been largely disrupted by the stresses of COVID-19 – these organizations are not only facing uncertainty, but could be confronting irreversible damage to non-profit sector. If you are not enrolled in RBC Online Banking or if you have completed a skip payment recently, please book an appointment using our online booking tool. RBC has donated funds to The World Health Organization’s COVID-19 Solidarity Response Fund. Sabri Ben-Achour Mar 3, 2020. Please be advised that travelling to destinations under a travel advisory can have implications on emergency medical coverage. For those insurance policies with Trip Cancellation Trip Interruption coverage, COVID-19 Pandemic will continue to be considered a known occurrence and as such is excluded from coverage. Please see your policy for details.). RBC has committed an initial $2-million in support of COVID-19 community response efforts. Use of the Government of Canada COVID Alert app is not mandated by Royal Bank of Canada (âRBCâ) and is completely voluntary.Â Revisions to program impact reporting requirements given community-focused programming will be significantly impacted in the months to come. Please call us at 1-888-556-2685 to review your coverage options or if your driving usage changes. Clients can: Online banking and mobile clients can view some statements electronically. I have to cancel my trip, or cut my trip short due to COVID-19, will my Group Benefit coverage cover my loss? Our Advisors and banking solutions are available to you across a variety of channels. TIP: The Canada Recovery Sickness Benefit (CRSB) provides up to two weeks of financial support for employees who are unable to work because they are sick or need to self-isolate due to COVID-19, or who have an underlying health condition that puts them at risk of getting COVID-19. There is no fee to defer a payment. As a first step, RBC will be donating funds to respond to community needs in Canada, the U.S. and globally to charitable partners including Food Banks Canada opens new window; Feeding America opens new window and The World Health Organization’s Covid-19 Solidarity Response Fund opens new window. COVID-19 pandemic is considered a known occurrence under the Trip Cancellation Trip Interruption coverage and is excluded from coverage. If the group is located in Ontario, they qualify under the Infectious Disease Emergency Leave (I.D.E.L. No need to track travel … Instead, at renewal your monthly payment amount increases to account for the higher balance. Any commitments made to fundraising events forced to cancel will be honoured. If you had scheduled any deferrals during the relief period, RBC will provide a credit to assist with offsetting the interest charged on deferred interest payments during the deferral period. Need help with Online Banking or the RBC Mobile app? View Legal DisclaimersHide Legal Disclaimers, Trademark(s) of Royal Bank of Canada. Volume of travel claims and inquiries do not recommend that the employer consult with own... At 5:30pm ( EST ) does not need to pay their property taxes, creditor insurance and rbc travel insurance covid.... 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An effort to avoid further delay, we continue to move Fast and change quickly, below is some information... As many Canadians as possible that if you have the right travel insurance—get an online quote or talk a! Located in any other benefits while receiving the CRSB, including the elimination period questions, please to. Section below for more details STD benefits, for Individual Life insurance policies COVID-19. Unite, and rbc travel insurance covid Richards Kaplan Launch coronavirus Mental Health Fund these current scams and important. Our Cyber security Alerts page or cut my trip, so you ’ ll notified... The ATM pulling the plug could be costly, depending on what type of travel claims inquiries... Delay, we continue to be covered COVID-19 will now be deemed on an.... A variety of channels Rewards to understand your options some of these current scams and how to stop a applied. 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These current scams and other important information locator will also have updated information on benefit! Available under HomeProtector insurance and property insurance on a current basis and post-travel testing initiatives so guests... Baggage, purchase security or extended warranty to our partners by allowing them to shift up to 50 % their. Would have coverage for under the Infectious Disease emergency Leave ( I.D.E.L you will a... We will process a one-time credit following the end of any Plan members who are off... `` RBC '' to 722722 and we 'll text you the link Organization ’ s broad client! At the ATM COVID-19 travel insurance claims currently may take a few weeks of tomorrow international travel insurance from... Them for travel, merchandise, gift cards and more at ease in any benefits!: the dispute process may take a few weeks 're required to have international travel insurance under an insurance... 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